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chapter 1  the overview of business  letters  section one  the structure and the format ofbusiness letters  section two  principles of business letterwriting  section three  business fax and email writing  section four  cases in detail  section five  selected sentenceschapter2  establishing business  relations and status enquiries  section one  establishing business relations  section two  status enquiries  section three  cases in detail  section four  selected sentenceschapter 3 enquiry and offer  section one  enquiry  section two  offer and counteroffer  section three  cases in detail  section four  selected sentenceschapter 4 contract  section one  definition and functions ofcontract  section two  classification and contents ofcontract  section three  cases in detail  section four  selected sentenceschapter 5 orders and terms of payment  section one  orders and replies  section two  method of payment  section three  cases in detail  section four  selected sentenceschapter 6  letter of credit  section one  content and classification of letter ofcredit  section two  procedures of letter of creditoperations  section three  cases in detail  section four  selected sentenceschapter 7  packing  section one  forms of packing  section two  marking of goods  section three  cases in detail  section four  selected sentenceschapter 8  insurance  section one  ess.entials of business letters ofinsurance  section two  cases in detail  section three  selected sentenceschapter 9 shipment  section one  shipping instruction and shippingadvice  section two  terms of shipment  section three  cases in detail  section four  selected sentenceschapter 10  complaints and adjustments  section one  types of complaints  section two  adjustments  section three  cases in detail  section four  selected sentenceschapter 11  agency  section one  essentials of agency  section two  essentials of business correspondenceof agency  section three  cases in detail  section four  selected sentenceschapter 12  documentation in international trade  section one  types of international tradingdocuments  section two  requirements of documents making  section three  cases in detail  section four  selected sentencesreferences