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Part 1 General Review of logistics
Chapter 1 Introduction to logisics
Introduction
Definintons
Elements of logistics
Importance of logistics
Summary
Chapter 2 Intergraded logistics and the supply china
Introduction
The total logistics concept
Planning for logistics
Integrated systems
Logistics and supply chain management
Completive advantage through logistics
Summary
Chapter 3 Customer service and logistics
Introduction
The components of customer service
Customer service policy
Levels of customer service
Measuring customer serivce
Summary
Chapter 4 Key issues and challenges for logistics
Introduction
The external environment
Supply
Distribution
Retailing
The consumer
Summary
Part 2 Planning for logistics
Chaoter 5 Planning framework for logistics
Chapter 6 Logistics processes
Chapter 7 Planning physical distribution
Chapter 8 Logistics management and organization
Chapter 9 Hdistribution:tactical and operational techniques
Chapter 10 Manufacturing and materials management
Part 3 Procurement and inventory strategies
Part 4 Warehousing and storage
Part 5 Transport strategy
Part 6 Order processing and information systems
Part 7 Associated factors