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Part 1 English for Hospitality Workshop One English for Housekeeping Department Lesson 1 The Right Choice a Career in the Hospitality Industry/2 Lesson 2 The Backbone of a Good Hotel Housekeeping Department/6 Lesson 3 Room Attendants' Duties/10 Lesson 4 Room Attendant Trolley/14 Workshop Two English for Front Office Lesson 1 Front Office/18 Lesson 2 Bellhop/21 Lesson 3 Concierge/25 Lesson 4 Hotel Reservation System/28 Lesson 5 Job Duties of Front Desk in a Hotel/32 Lesson 6 The Business Centre/36 Lesson 7 Foreign Currency Exchange/39 Lesson 8 Methods of Payment in a Hotel/42 Lesson 9 The General Switchboard Operator/46 Lesson 10 Hotel Assistant Manager/50 Workshop Three English for Food and Beverage Department Lesson 1 The Sandwich Story/53 Lesson 2 Longevity Noodles/57 Lesson 3 Fast Food/60 Lesson 4 Paying by Credit Card/64 Lesson 5 Pizza/68Part 2 English for Air Service Lesson 1 Telephone Reservation/74 Lesson 2 Baggage/76 Lesson 3 Dangerous Goods/79 Lesson 4 Take-off/82 Lesson 5 Landing/84Part 3 English for Travel and Tourism Service Lesson 1 Tourism Industry/88 Lesson 2 Brief Introduction of Wuhan/91 Lesson 3 A Legend about the Yellow Crane Tower/96 Lesson 4 Chibi/100 Lesson 5 A Paradise for Plants and Animals/104 Lesson 6 Wudang Mountain/109 Lesson 7 The Guiyuan Temple/113 Lesson 8 Hubei Provincial Museum/118 Lesson 9 Chu River and Han Street/123 Lesson 10 The Three Gorges -- Xiling Gorge/128Part 4 English for MICE Service Lesson 1 A New Star in Exhibition Industry/140 Lesson 2 Exhibit Venues in Big Cities/146 Lesson 3 Canvassing Business Orders/150 Lesson 4 Internship in Exposition/153