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Part One Hotel Courtesy EnglishUnit 1 Hotel Courtesy EnglishPart Two Food and Beverage DepartmentUnit 2 Reserving the TableDialogue One£º Reserving the TableDialogue Two£º Changing the Dinner TimeText £º Banquet ServiceDialogue Three£º Banquet ReservationUnit 3 Receiving the GuestDialogue Four£º Receiving the GuestDialogue Five£º Receiving the Guest who has no ReservationDialogue Six£º Recommending the Guest to WaitUnit 4 Taking OrderText£º Knowledge about Western FoodDialogue Seven£º Taking Order about Western FoodDialogue Eight£º American-Style BreakfastText£º Knowledge about Chinese FoodDialogue Nine£º Taking Order about Chinese FoodUnit 5 Bar ServiceText£º Knowledge about BeverageDialogue Ten£º At the BarDialogue Eleven£º Ordering the Foreign WineDialogue Twelve£º Ordering the Chinese WineUnit 6 Service during the MealDialogue Thirteen£º Service during the Meal £¨1£©Dialogue Fourteen £º Service during the Meal £¨2£©Dialogue Fifteen £º Service during the Meal £¨3£©Unit 7 Settling the BillDialogue Sixteen£º Setding the Bill for the Staying GuestDialogue Seventeen£º Setding the Bill in CashDialogue Eighteen£º Settling the Bill by Credit CardPart Three The Front Office and Housekeeping ServiceUnit 8 Reservation DeskDialogue Nineteen£º Reserving the RoomDialogue Twenty£º Group ReservationUnit 9 Reception DeskDialogue Twenty-One£º Receiving the GuestDialogue Twenty-Two£º Receiving the Group GuestsDialogue Twenty-Three£º Recommending the Local RestaurantDialogue Twenty-Four£º Morning CallDialogue Twenty-Five£º Handling the ComplaintsUnit 10 Bellman's ServiceDialogue Twenty-Six£º Leading the Guest to the RoomDialogue Twenty-Seven£º Introducing the Hotel and the Service FacilitiesUnit 11 Floor Attendant's ServiceDialogue Twenty-Eight£º Cleaning the Room £¨1£©Dialogue Twenty- Nine £º Cleaning the Room £¨2£©Dialogue Thirty£º Dealing with the Emergency £¨Taking Care of the Sick Guest £©Dialogue Thirty-One£º Introducing the Laundry Time and the PriceDialogue Thirty-Two£º Returning the Laundry Unit 12 Check-outDialogue Thirty -Three£º Exchanging the Money for the GuestDialogue Thirty -Four£º Settling the Bill in CashDialogue Thirty-Five£º Settling the Bill by Credit Card²Î¿¼ÊéÄ¿