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PART I ABOUT INBOUND TOUR GUIDESChapter 1Meeting the Tourists Section 1 Situational Conversations Conversation 1 Meeting the New Arrivals at the AirportConversation 2Going Through the Customs Formalities Conversation 3 On the Way to the Hotel Section 2 Complete the Following Passage A Welcome Speech Chapter 2 AccommodationSection 1 Situational Conversations Conversation 1 Checking in Conversation 2 Handling Complaint about the Housekeeping Service Conversation 3 Checking out Section 2Complete the Following Passage Lily Hotel Chapter 3 Dining Section 1 Situational Conversations Conversation 1 Seating the Guests Conversation 2 At the Chinese Restaurant Conversation 3 At the Western Restaurant ¡­¡­