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Project One Front Office Service Task One Room Reservation Task Two Concierge Service Task Three Reception Service Task Four Operator Task Five Business Center service Project Two Housekeeping Task One Chamber Service Center Task Two Floor Service Project Three Food and Beverage Task One Reserving A Table Task Two Table Service Task Three Room Service Task Four Bar Service Project Four Other Services Task One Health & Recreation Center Service Task Two Shopping Service Task Three Convention & Exhibition Center Service Project Five Dealing with Guest Complaints Task Guest Complaints ¸½Â¼1 Glossary ¸½Â¼2¾ÆµêְλÓëÖ°Îñ ¸½Â¼3¾Æµê²¿ÃÅÃû³Æ ¸½Â¼4¾Æµê³£¼ûÉèÊ©Óë¼Ò¾ß ²Î¿¼ÎÄÏ×