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module 1 at the travel agency unit 1 receiving the guests unit 2 talking about the tour plans unit 3 preparing for the tour module 2 at the airport unit 4 meeting the guests unit 5 on the way to the hotel unit 6 itinerary discussion module 3 in the hotel unit 7 room reservation unit 8 check-in service unit 9 check-out service module 4 ln the hotel room unit 10 chamber service unit 11 laundry service unil 12 room service module 5 ln the restaurant unit 13 taking orders unit 14 serving at the dinner unit 15 beverage service module 6 at places of interests unit 16 ticket office unit 17 at scenic spots unit 18 chinese culture module 7 in the shopping center unit 19 greeting and inquiring unit 20 introducing and bargaining unit 21 packing and delivering unit 22 offering after-sale service module 8 in the health club unit 23 gym service unit 24 golf service unit 25 spa service appendix ¢¡ famous hotel groups in the world appendix ¢¢ services of hotels1 appendix ¢£ famous scenic spots in the world appendix ¢¤ famous scenic spots in china1 ºó¼Ç