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chapter one social communicationÉç½»´ÇÁî i introduction½éÉÜÈÏʶ ii making an appointmentÔ¤Ô¼ iii paying a visit°Ý·Ã iv invitationÑûÇë v congratulations×£ºØ vi thanksÖÂл vii encouragement¹ÄÀø viii leave-takingµÀ±ð chapter two expressing feelingsÇé¸Ð±í´ï i delight¸ßÐË ii sadness and anger±¯É˺ͷßÅ­ iii apology and forgivenessµÀǸÓëÔ­Á iv complaint±§Ô¹ v hobbies°®ºÃ vi approvingÔÞ³É vii disappointmentʧÍû viii sympathy and consolationͬÇéÓ밲ο chapter three communicative situationsÈÕ³£Çé¾° i banking businessÒøÐдæÈ¡ ii doing laundryËÍÏ´ÒÂÎï iii paying the bill¸¶ÕËÂòµ¥ iv seeing the doctor¿´²¡ÇóÒ½ v at a restaurant²ÍÌü¾Í²Í vi asking and telling waysÎÊ·ָ· vii accommodation±ö¹ÝסËÞ viii at a birthday partyÉúÈÕÍí»á chapter four topics of conversationÉç½»»°Ìâ i talking about festivals̸ÂÛ½ÚÈÕ ii talking about the weather̸ÂÛÌìÆø iii talking about jobs̸ÂÛ¹¤×÷ iv talking about food and cooking̸ÂÛÅëâ¿ v talking about the environment̸ÂÛ»·¾³ vi talking about cars̸ÂÛÆû³µ vii talking about marriage̸ÂÛ»éÒö viii talking about sports̸ÂÛÔ˶¯ chapter five business negotiatingÉÌÎñ½»¼Ê i receiving visitors½Ó´ýÀ´±ö ii calling on a customer°Ý·Ã¿Í»§ iii showing someone around²Î¹Û iv dining together with clientsÓë¿Í»§½ø²Í v negotiating and coordinating with clientsÓë¿Í»§Ì¸ÅÐ vi contact numbersµç»°½»Íù vii the exchange of giftsÀñÉÐÍùÀ´ viii seeing a customer offËͱð¿Í»§