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part one front office unit 1 reservations unit 2 reception unit 3 concierge service unit 4 front cashier's desk part two housekeeping department unit 1 housekeeping service unit 2 laundry service unit 3 meeting guests' requests unit 4 dealing with complaints part three food and beverage department unit 1 chinese food service unit 2 western food service unit 3 bar service unit 4 coffee shop unit 5 function catering part four recreation center unit l indoor and outdoor sports unit 2 entertainment service unit 3 health care part five hotel management unit 1 training of employees unit 2 duties and reponsibilities unit 3 managerial techniques appendixes appendix ¢¡ departments and positions in hotels appendix ¢¢ useful hotel vocabulary ²Î¿¼ÎÄÏ×