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Chapter ¢ñ Layout of a Business LetterChapter ¢ò ESTABLISHMENT OF BUSINESS RELATIONSLesson One Self-IntroductionLesson Two Request for the Establishment of Business Relations£¨A£© A Letter from an Importer£¨B£© A Reply to the AboveLesson Three Credit EnquiriesSkill Training for the Establishment of Business RelationsChapter ¢ó ENQUIRIES, OFFERS AND COUNTER-OFFERSLesson Four £¨A£© A General Enquiry for Wool Material£¨B£© A Reply to the AboveLesson Five A Specific EnquiryLesson Six A Non-Firm OfferLesson Seven A Counter-OfferSkill Training for Enquiries, Offers and Counter-OffersChapter ¢ô CONCLUSION OF BUSINESSLesson Eight An OrderLesson Nine £¨A£© A Repeat Order£¨B£© Declining a Repeat OrderLesson Ten £¨A£© Sending a Sales Confirmation£¨B£© A Counter-Signature LetterSkill Training for the Conclusion of BusinessChapter ¢õ PAYMENTLesson Eleven Asking for D/PLesson Twelve Declining D/ALesson Thirteen £¨A£© Modifying Terms of Payment£¨B£© A ReplySkill Training for PaymentChapter ¢ö Establishment of, Extension of and Amendment to L/CLesson Fourteen £¨A£© Urging the Establishment of L/C£¨B£© A ReplyLesson Fifteen Asking for the Extension of L/CLesson SixteenAsking for L/C Amendment £¨1£©Lesson Seventeen Asking for L/C Amendment £¨2£©Skill Training for the Establishment of, Extension of and Amendment to L/CChapter ¢÷ Shipment Lesson Eighteen £¨A£© Urging Shipment £¨1£©£¨B£© A Reply £¨1£©£¨C£© Urging Shipment £¨2£©£¨D£© A Reply £¨2£©Lesson Nineteen £¨A£© Asking for Transshipment and Partial Shipment£¨B£© A ReplyLesson Twenty Information on Container ServiceLetter £¨A£©Letter £¨B£©Skill Training for ShipmentChapter ¢ø PackingLesson Twenty-One Packing RequirementLesson Twenty-Two Inner PackingLesson Twenty-Three Outer PackingSkill Training for PackingChapter ¢ù InsuranceLesson Twenty-Four Asking for CFR TermsLesson Twenty-Five Asking the Seller to Cover InsuranceLesson Twenty-Six Insurance ClauseSkill Training for InsuranceChapter X Complaints and Claims ;Lesson Twenty-Seven Complaints of Wrong Goods DeliveryLesson Twenty-Eight £¨A£© Claim for Short Weight£¨B£© A Reply¡ª¡ªSettlement of the ClaimLesson Twenty-Nine £¨A£© Claim for Improper Packing£¨B£© Declining the ClaimSkill Training for Complaints and ClaimsChapter ¢û AgencyLesson Thirty £¨A£© Asking for Sole Agency£¨B£© An Unfavorable ReplyLesson Thirty-One A Favorable Reply to the Request for Sole AgencyLesson Thirty-Two Sole Agency AgreementSkill Training for AgencyChapter ¢ü Other International Business ActivitiesLesson Thirty-Three Joint VentureLesson Thirty-Four Compensation TradeLesson Thirty-Five Investment in China£¨A£© Inquiring about Preferential Treatment£¨B£© A Reply Lesson Thirty-SixBiddingSkill Training for Other International Business ActivitiesAppendixesFax E-mailTelexVocabulary