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chapter one business letters( i
1.1 introduction
1.2 letters for example
1.3 notes
exercises
chapter two establishment of business relations
2.1 introduction
2.2 letters for example
2.3 notes
exercises
chapter three enquiries
3.1 introduchon
3.2 letters for example
3.3 notes
exercises
chapter four offer and counter-offer
4.1 introduction
4.2 letters for example
4.3 notes
exercises
chapter five acceptance
5.1 introduchon
5.2 letters for example
5.3 notes
exercises
chapter six packing
6.1 introduction
6.2 letters for example
6.3 notes
exercises
chapter seven terms of payment
7.1 introduction
7.2 letters for example
7.3 notes
exercises
chapter eight shipment
8.1 introduction
8.2 letters for example
8.3 notes
exercises
chapter nine insurance
9.1 introduction
9.2 letters for example
9.3 notes
exercises
chapter ten claim and arbitration
10.1 introduction
10.2 letters for example
10.3 notes
exercises
appendix
key to exercises
bibliography