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unit 1 establishing business relations
¡¡dialogue a at the fair
¡¡dialogue b at the airport
unit 2 business visiting
¡¡dialogue a visiting the company
¡¡dialogue b visiting the factory
unit 3 enquiries
¡¡dialogue a an enquiry from a new customer
¡¡dialogue b an enquiry from an old customer
unit 4 offers
¡¡dialogue a a firm offer
¡¡dialogue b a non-firm offer
unit 5 counteroffers
¡¡dialogue a declining a counteroffer
¡¡dialogue b accepting a counteroffer
unit 6 conclusion of business
¡¡dialogue a sending an order
¡¡dialogue b sending a contract
unit 7 shipment
¡¡dialogue a packing arrangements
¡¡dialogue b shipping advice
unit 8 insurance
¡¡dialogue a asking for broader coverage
¡¡dialogue b asking for breakage risk
unit 9 terms of payment
¡¡dialogue a l/c payment
¡¡dialogue b asking for easier terms
unit 10 claims
¡¡dialogue a lodging a claim
¡¡dialogue b settling a claim
unit 11 processing with given materials
¡¡dialogue a processing with given materials (i)
¡¡ dialogue b processing with given materials (ii)
unit 12 agency
¡¡dialogue a application for agency (i)
¡¡dialogue b application for agency (ii)