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Ç°ÑÔµÚ1Õ ´¦Àíµç»°Chapter One Handling Calls1.1 µç»°µÄÓïÑÔÌصãSection 1.1 Language Features of Calls1.2 ½Ó´òµç»°Section 1.2 Making and Receiving Calls1.3 ÊÜ»°È˲»ÔÚ»òû¿ÕʱµÄµç»°´¦ÀíSection 1.3 Handling Calls When the Called Is Unavailable1.4 ÁôÑÔÌáʾÓïµÄ¼ÖÆÓëµç»°ÁôÑÔSection 1.4 Recording Greetings and Leaving MessagesµÚ2Õ ÊéÐÅÓë±ãº¯Chapter Two Letters and Memos2.1 ÊéÐÅSection 2.1 Letters2.2 ±ãº¯Section 2.2 MemosµÚ3Õ ÓʼþÓë´«ÕæChapter Three Emails and Faxes3.1 ÓʼþSection 3.1 Email3.2 ´«ÕæSection 3.2FaxesµÚ4Õ ½Ó´ý¹¤×÷Chapter Four Reception4.1 Ô¼»áSection 4.1 Appointments4.2 ÑûÇëSection 4.2 Invitation4.3 ½Ó´ýÓÐÔ¼À´¿ÍSection 4.3 Receiving a Visitor with Appointment4.4 ½Ó´ýÎÞÔ¼À´¿ÍSection 4.4 Receiving a Visitor without AppointmentµÚ5Õ ҵÎñ±¨¸æChapter Five Reports5.1 ÀñÒÇSection 5.1 Etiquettes5.2 ¹¹³ÉÒªËØÓëÑùʽSection 5.2 Elements and Styles5.3 ·¶ÀýSection 5.3 SamplesµÚ6Õ ÕÐƸ¹¤×÷Chapter Six Employment6.1 Éó²éÇóÖ°²ÄÁÏSection 6.1 Examining Job-Application Materials6.2 ²ÎÓëÕÐƸÃæÊÔSection 6.2 Acting as an Interviewer6.3 ֪ͨÕÐƸ½á¹ûSection 6.3 Notifying Job ApplicantsµÚ7Õ »áÒéÊÂÎñChapter Seven Meetings7.1 »áÒé֪ͨSection 7.1 Notifications7.2 »áÒéÒé³ÌSection 7.2 Agendas7.3 ½²»°¸åSection 7.3 Speeches7.4 »áÒé¼Ç¼Section 7.4 MinutesµÚ8Õ ÉÌÎñ̸ÅÐChapter Eight Business Negotiations8.1 ¹ØÓÚ¼Û¸ñSection 8.1 Negotiating the Price8.2 ¹ØÓÚ¸¶¿îSection 8.2 Negotiating the Payment8.3 ¹ØÓÚ°ü×°Section 8.3 Negotiating the Packing8.4 ¹ØÓÚ½»»õSection 8.4 Negotiating the Delivery8.5 ¹ØÓÚÅâ³¥Section 8.5 Negotiating the Compensation²Î¿¼ÎÄÏ×