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Introduction
1 The basics
Beginnings and endings
The writers know each
other well
the writers know each
other
the Writers do not know
each other
Basic layout
A Standard letter
A memo
A group email
2 Making contact
Messages 1
Messages 2
3 Arrangements
Arranging a visit
Travel arrangements
Taking and forwarding messages
4 meetings
Setting up a meeting 1
Setting up a meeting 2
Meeting follow-up
5 Enquirles
Messages 1
Messages 2
6 Orders£¬dealing with problems
Orders
Dealing with problems 1
Dealing with problems 2
7 Short reports
Providing information
Focus on facts and figures
8 Personal Messages
Messages 1
Messages 2
Glossary
Answers
Appendices
1 Punctuation
2 Dates and times
3 Abbreviations